Wow. I think the standards of customer service have gone down the drain. Hardly anyone follows the old saying, " The customer is always right." anymore. In all reality ( as much of a pain in the butt some customers are) it's true. These people pay your paycheck and keep your business alive, so you should be as nice/helpful as you can ( I'm not saying start giving your customers free money if they ask for it, but within reason) in order to insure they return. "P.S. BK's sausage sandwich is so much better!" I prefer Mickey D's. BK has better hashbrowns though.